{"id":14653,"date":"2017-12-02T21:03:45","date_gmt":"2017-12-02T21:03:45","guid":{"rendered":"https:\/\/blogs.funiber.org\/pt\/?p=14653"},"modified":"2017-12-02T21:03:45","modified_gmt":"2017-12-02T21:03:45","slug":"funiber-servucao","status":"publish","type":"post","link":"https:\/\/www.funiber.blog\/pt\/empresas-e-rh\/2017\/12\/02\/funiber-servucao","title":{"rendered":"Servu\u00e7\u00e3o adequada permite melhorar a experi\u00eancia dos clientes"},"content":{"rendered":"<h2>A correta execu\u00e7\u00e3o da servu\u00e7\u00e3o ou processo de produ\u00e7\u00e3o de um servi\u00e7o, \u00e9 fundamental para satisfazer as necessidades dos clientes e melhorar sua experi\u00eancia<\/h2>\n<p>A palavra servu\u00e7\u00e3o pode ser desconhecida para alguns, no entanto, \u00e9 de aplica\u00e7\u00e3o di\u00e1ria nas empresas. Assim, consiste no processo pelo qual se elabora um servi\u00e7o para o cliente, de forma semelhante \u00e0 fabrica\u00e7\u00e3o de produtos materiais, como est\u00e1 inclu\u00eddo no portal especializado queaprendemoshoy.com. Contudo, neste caso se nota uma diferen\u00e7a fundamental. Assim, enquanto a fabrica\u00e7\u00e3o do produto acaba antes da venda ao cliente, o mesmo cliente participa da fase final de fabrica\u00e7\u00e3o do servi\u00e7o, porque \u00e9 ele quem recebe, conforme explicado na p\u00e1gina Definicion.de.<!--more--><\/p>\n<p>Por isso, na servu\u00e7\u00e3o participam tr\u00eas agentes principais que s\u00e3o: o cliente, o pessoal e o suporte material do servi\u00e7o. Para os respons\u00e1veis de queaprendemoshoy.com, \u00e9 necess\u00e1ria uma \u00f3tima intera\u00e7\u00e3o entre esses tr\u00eas elementos para que o objetivo final de satisfa\u00e7\u00e3o do cliente e otimiza\u00e7\u00e3o dos recursos empregados no servi\u00e7o seja alcan\u00e7ado.<\/p>\n<p>Desta maneira, o cliente \u00e9 a pe\u00e7a fundamental do quebra-cabe\u00e7a da servu\u00e7\u00e3o, j\u00e1 que sem o cliente n\u00e3o pode haver servi\u00e7o. Mesmo assim, tamb\u00e9m \u00e9 importante o treinamento do pessoal que realiza o servi\u00e7o, j\u00e1 que representa a imagem da organiza\u00e7\u00e3o diante do cliente. E conforme salienta a queaprendemoshoy.com, os instrumentos e espa\u00e7os em que s\u00e3o realizados o servi\u00e7o tamb\u00e9m desempenham um papel de destaque na percep\u00e7\u00e3o que o cliente ter\u00e1 do mesmo.<\/p>\n<p>O que foi dito n\u00e3o \u00e9 obst\u00e1culo para a exist\u00eancia de outros fatores que influenciam de um ou outro modo na servu\u00e7\u00e3o. De fato, o sistema de organiza\u00e7\u00e3o interna da empresa que oferece o servi\u00e7o ou os contatos do pessoal que o executam, tamb\u00e9m, s\u00e3o parte destacada na conclus\u00e3o satisfat\u00f3ria do processo.<\/p>\n<p>Entre as diversas titula\u00e7\u00f5es que a <a href=\"http:\/\/www.funiber.org.br\" target=\"_blank\" rel=\"noopener\">FUNIBER<\/a> patrocina, a Mestrado em Dire\u00e7\u00e3o Estrat\u00e9gica de Marketing permite que seus alunos recebam uma forma\u00e7\u00e3o hol\u00edstica no campo da mercadologia. Esta educa\u00e7\u00e3o os habilita para desenvolver processos criativos na empresa que os permitem inovar os servi\u00e7os da mesma por meio da implementa\u00e7\u00e3o de estrat\u00e9gias imaginativas no desenvolvimento dos elementos da servu\u00e7\u00e3o.<\/p>\n<p>Fontes:\u00a0\u00bfQu\u00e9 es el proceso de servucci\u00f3n?<\/p>\n<p>Definici\u00f3n de servucci\u00f3n<\/p>\n<p>Foto: Todos os direitos reservados<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A correta execu\u00e7\u00e3o da servu\u00e7\u00e3o ou processo de produ\u00e7\u00e3o de um servi\u00e7o, \u00e9 fundamental para satisfazer as necessidades dos clientes e melhorar sua experi\u00eancia A palavra servu\u00e7\u00e3o pode ser desconhecida para alguns, no entanto, \u00e9 de aplica\u00e7\u00e3o di\u00e1ria nas empresas. Assim, consiste no processo pelo qual se elabora um servi\u00e7o para o cliente, de forma [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":14655,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[8],"tags":[1242,1213,285,172,248,671,79,641,255,3209],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Servu\u00e7\u00e3o adequada permite melhorar a experi\u00eancia dos clientes<\/title>\n<meta name=\"description\" content=\"A correta execu\u00e7\u00e3o da servu\u00e7\u00e3o ou processo de produ\u00e7\u00e3o de um servi\u00e7o, \u00e9 fundamental para satisfazer as necessidades dos clientes e melhorar sua experi\u00eancia\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blogs.funiber.org\/pt\/empresas-e-rh\/2017\/12\/02\/funiber-servucao\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Servu\u00e7\u00e3o adequada permite melhorar a experi\u00eancia dos clientes\" \/>\n<meta property=\"og:description\" content=\"A correta execu\u00e7\u00e3o da servu\u00e7\u00e3o ou processo de produ\u00e7\u00e3o de um servi\u00e7o, \u00e9 fundamental para satisfazer as necessidades dos clientes e melhorar sua experi\u00eancia\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blogs.funiber.org\/pt\/empresas-e-rh\/2017\/12\/02\/funiber-servucao\" \/>\n<meta property=\"og:site_name\" content=\"FuniBlogs - 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