{"id":21531,"date":"2020-02-21T04:30:31","date_gmt":"2020-02-21T09:30:31","guid":{"rendered":"https:\/\/blogs.funiber.org\/pt\/?p=21531"},"modified":"2020-02-14T04:34:38","modified_gmt":"2020-02-14T09:34:38","slug":"funiber-aplicativo-atendimento","status":"publish","type":"post","link":"https:\/\/www.funiber.blog\/pt\/empresas-e-rh\/2020\/02\/21\/funiber-aplicativo-atendimento","title":{"rendered":"O aplicativo que busca o melhor atendimento ao cliente"},"content":{"rendered":"<h2><strong>Os consumidores esperam que o aumento do hor\u00e1rio comercial das lojas seja vis\u00edvel tamb\u00e9m no com\u00e9rcio eletr\u00f4nico<\/strong><\/h2>\n<p>O aplicativo <a href=\"https:\/\/www.youtube.com\/watch?v=PAi4p055iVs\" target=\"_blank\" rel=\"noopener noreferrer\">Svachat<\/a>, fundado por Alejandro Fern\u00e1ndez (CEO) e Agust\u00edn N\u00fa\u00f1ez (CTO), nasceu para responder \u00e0 crescente demanda de clientes para serem atendidos a qualquer hora do dia.<!--more--><\/p>\n<p>De acordo com o portal <a href=\"https:\/\/www.marketingdirecto.com\" target=\"_blank\" rel=\"noopener noreferrer\">Marketing Directo<\/a>, a fun\u00e7\u00e3o desta plataforma \u00e9 &#8220;a autocria\u00e7\u00e3o de assistentes virtuais para com\u00e9rcio eletr\u00f4nico&#8221;. Diante do aumento das redes sociais e do aumento do uso do telefone, as marcas t\u00eam outras janelas para promover seus clientes.<\/p>\n<p>O imediatismo desses formatos incentiva que, quando um cliente em potencial entra em uma plataforma de com\u00e9rcio eletr\u00f4nico, espera-se que suas d\u00favidas sejam resolvidas rapidamente. Se essa p\u00e1gina n\u00e3o atender \u00e0s suas necessidades, o consumidor sair\u00e1 da plataforma&#8221;, portanto, \u00e9 vital que as empresas respondam aos seus clientes no momento exato para n\u00e3o os perder&#8221;, descreve a m\u00eddia.<\/p>\n<p>A solu\u00e7\u00e3o das empresas baseia-se em ter assistentes virtuais que &#8220;fazem esse trabalho de atendimento ao cliente e ajudam as empresas a se comunicarem com eles&#8221;. Os criadores dessa plataforma destacam que empresas de setores diferentes, como \u201celetrodom\u00e9sticos, casa, setor de esportes, moda e setor de animais de estima\u00e7\u00e3o\u201d, j\u00e1 possuem seus servi\u00e7os.<\/p>\n<p>O <a href=\"https:\/\/svachat.com\">Svachat<\/a> \u00e9 f\u00e1cil de usar e permite que os comerciantes criem seus assistentes virtuais em aproximadamente cinco a dez minutos.<\/p>\n<p>A FUNIBER patrocina um grande n\u00famero de programas universit\u00e1rios destinados a profissionais que buscam expandir seus conhecimentos sobre o mundo dos neg\u00f3cios. Um dos cursos oferecidos \u00e9 o <a href=\"https:\/\/www.funiber.org.br\/mestrado-em-administracao-e-direcao-de-empresas-mba\" target=\"_blank\" rel=\"noopener noreferrer\">Mestrado em Administra\u00e7\u00e3o e Dire\u00e7\u00e3o de Empresas (MBA)<\/a><\/p>\n<p>Fontes: <a href=\"https:\/\/www.marketingdirecto.com\/marketing-general\/tendencias\/comunicacion-247-la-forma-de-no-perder-clientes-en-su-comercio-electronico\" target=\"_blank\" rel=\"noopener noreferrer\">Comunicaci\u00f3n 24\/7, la forma de no perder clientes en su comercio electr\u00f3nico<\/a>.<\/p>\n<p><a href=\"https:\/\/www.elreferente.es\/tecnologicos\/entrevista-a-los-fundadores-de-svachat-34618\" target=\"_blank\" rel=\"noopener noreferrer\">&#8220;En unos a\u00f1os seremos uno de los productos con mayor presencia en los e-commerces&#8221;<\/a>.<\/p>\n<p>Foto: Todos os direitos reservados<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Os consumidores esperam que o aumento do hor\u00e1rio comercial das lojas seja vis\u00edvel tamb\u00e9m no com\u00e9rcio eletr\u00f4nico O aplicativo Svachat, fundado por Alejandro Fern\u00e1ndez (CEO) e Agust\u00edn N\u00fa\u00f1ez (CTO), nasceu para responder \u00e0 crescente demanda de clientes para serem atendidos a qualquer hora do dia.<\/p>\n","protected":false},"author":10,"featured_media":21532,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[8],"tags":[806,2284,1991,1242,855,285,408,172,119,248,911,86,671,79,641,255,1339],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - 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