{"id":26393,"date":"2022-06-06T08:59:30","date_gmt":"2022-06-06T13:59:30","guid":{"rendered":"https:\/\/blogs.funiber.org\/pt\/?p=26393"},"modified":"2022-06-03T09:02:16","modified_gmt":"2022-06-03T14:02:16","slug":"funiber-atendimento-clientes","status":"publish","type":"post","link":"https:\/\/www.funiber.blog\/pt\/empresas-e-rh\/2022\/06\/06\/funiber-atendimento-clientes","title":{"rendered":"Princ\u00edpios para otimizar o atendimento ao cliente nas empresas\u00a0"},"content":{"rendered":"<p><b>A satisfa\u00e7\u00e3o do cliente \u00e9 um aspecto muito importante que \u00e9 avaliado anualmente em um <\/b><a href=\"https:\/\/www.wsj.com\/news\/collection\/management-top-250-december-2021-30a0ffe8\" target=\"_blank\" rel=\"noopener\"><b>relat\u00f3rio produzido pelo Drucker Institute nos Estados Unidos<\/b><\/a><b>,<\/b><b>, que reconhece o trabalho das empresas americanas.\u00a0<\/b><\/p>\n<p><!--more--><\/p>\n<p><span style=\"font-weight: 400;\">Este estudo, preparado para o The Wall Street Journal, est\u00e1 focado em cinco pilares de vital import\u00e2ncia para qualquer empresa: <\/span><b>satisfa\u00e7\u00e3o do cliente, engajamento e desenvolvimento dos funcion\u00e1rios, inova\u00e7\u00e3o, responsabilidade social e solidez financeira<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Conhecer as necessidades e exig\u00eancias dos clientes e, ao mesmo tempo, resolver seus problemas da maneira mais imediata, fomenta um melhor v\u00ednculo com os usu\u00e1rios.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Para este fim, a empresa de software HubSpot compilou mais de <\/span><b>doze dicas para um atendimento ao cliente com excel\u00eancia<\/b><span style=\"font-weight: 400;\">:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Estabelecer uma comunica\u00e7\u00e3o saud\u00e1vel e respeitosa com os clientes. Mesmo quando o contato \u00e9 estabelecido por meio de uma chamada telef\u00f4nica, \u00e9 recomend\u00e1vel manter uma voz e um tom apropriados.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Considere a atitude e a apar\u00eancia como valores importantes da marca corporativa.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Optar sempre pela honestidade em rela\u00e7\u00e3o ao cliente.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Saiba exatamente qual produto ou servi\u00e7o est\u00e1 sendo oferecido ao cliente.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Alcan\u00e7ar a autenticidade nas rela\u00e7\u00f5es com os usu\u00e1rios.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tomar a iniciativa sempre que poss\u00edvel.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ser respons\u00e1vel pelos prazos e expectativas dos usu\u00e1rios.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Buscar a confian\u00e7a dos clientes. \u201cProporciona confian\u00e7a para construir la\u00e7os saud\u00e1veis \u200b\u200bcom os clientes; ganhar credibilidade ouvindo e dando informa\u00e7\u00f5es precisas\u201d, ressaltam a partir da HubSpot.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Otimizar a intelig\u00eancia emocional para uma melhor solu\u00e7\u00e3o de problemas.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ser paciente e tolerante diante de d\u00favidas e reclama\u00e7\u00f5es.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Respeitar os colegas e trabalhar em equipe, pois certas atitudes podem ser refletidas nos clientes.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conhecer o cliente e criar empatia.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Manter o espa\u00e7o de trabalho limpo e arrumado.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">No caso de empresas com um grupo de parceiros, \u00e9 importante que esses parceiros permane\u00e7am fi\u00e9is aos valores da empresa, pois eles tamb\u00e9m far\u00e3o parte da experi\u00eancia do cliente.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">A FUNIBER patrocina uma ampla variedade de programas universit\u00e1rios focados na forma\u00e7\u00e3o de profissionais da \u00e1rea empresarial. Alguns dos cursos oferecidos s\u00e3o o\u00a0<\/span><a href=\"https:\/\/www.funiber.org.br\/mestrado-em-direcao-estrategica\"><span style=\"font-weight: 400;\">Mestrado em Dire\u00e7\u00e3o Estrat\u00e9gica<\/span><\/a><span style=\"font-weight: 400;\"> e o <\/span><a href=\"https:\/\/www.funiber.org.br\/mestrado-em-administracao-e-direcao-de-empresas-mba\"><span style=\"font-weight: 400;\">Mestrado em Administra\u00e7\u00e3o e Dire\u00e7\u00e3o de Empresas (MBA)<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Fontes: <\/span><a href=\"https:\/\/tecnoempresa.mx\/index.php\/2022\/05\/18\/principios-basicos-para-lograr-la-satisfaccion-del-cliente\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Principios b\u00e1sicos para lograr la satisfacci\u00f3n del cliente seg\u00fan Cisco<\/span><\/a><\/p>\n<p><a href=\"https:\/\/blog.hubspot.es\/service\/principios-atencion-cliente#:~:text=Los%20principios%20de%20atenci%C3%B3n%20al%20cliente%20son%20todos%20aquellos%20principios,%2C%20transparencia%2C%20accesibilidad%20y%20eficiencia.\"><span style=\"font-weight: 400;\">13 principios de atenci\u00f3n del cliente que mejorar\u00e1n tu servicio<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Foto: Todos os direitos reservados.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A satisfa\u00e7\u00e3o do cliente \u00e9 um aspecto muito importante que \u00e9 avaliado anualmente em um relat\u00f3rio produzido pelo Drucker Institute nos Estados Unidos,, que reconhece o trabalho das empresas americanas.\u00a0<\/p>\n","protected":false},"author":10,"featured_media":26395,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[8],"tags":[1610,305,1242,211,365,3106,422,855,285,408,172,119,504,248,671,79,641,255,1339],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - 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